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Terms & Conditions

Buy with Confidence

Thank you for accessing the Charter 4 website (the “Website”). Please read these terms and conditions (the “Terms”) before using the Website which is operated by Charter 4 Solutions Limited 14 Stanley Road, Newbury, Berks,
 RG14 7AG, United Kingdom (“we; us”). By using the Website, you accept the Terms. From time to time we may modify the Terms. Accordingly, please continue to review the Terms whenever accessing or using the Website. If at any time you do not wish to accept the Terms, you may not use the Website. Any agreement for us to sell you goods is made on the Terms. The description of goods, price, currency, VAT and delivery costs are set out on the order pages. We suggest that you keep a soft or hard copy of the Terms for reference purposes.


Orders in English language only shall be accepted at our sole discretion but are normally accepted if the goods/services are available, the order reflects current pricing, you are based in a country to which we are currently able to sell and your credit or account card is authorised for the transaction.

Acceptance of your order

We will confirm receipt of your order through our automatic screen confirmation of the order. We may also follow this up with a confirmatory email.


Payment for the service and related costs will be due at the time the order is placed and on recurrent charges. We shall charge your credit card for payment.

No reliance

While we have endeavoured to ensure the accuracy of the information accessed via the Website or ordered, we do not guarantee or give any warranty as to the accuracy, timeliness or completeness of any material on the Website or information.


On one month after written termination of the contact by either party, the Model will be removed from the Server. If requested, your documents will be returned to you.

Links to the website

Websites or pages to which the Website is linked are for information only and have not been reviewed by us. We have no responsibility for the content of the websites or pages linked or linking to this website, and we accept no responsibility or liability for any losses or penalties whatsoever that may be incurred as a result of any linking to any location on any linked websites.

Intellectual property

The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, and other material (“Content”) is protected by intellectual property rights including copyright, registered and unregistered trade mark rights and/or other proprietary rights. The Content includes both content owned or controlled by us and content owned or controlled by third parties and licensed to us.

We grant to the Client a non-exclusive, non-transferable personal licence to use within it’s business such existing copyright material and intellectual property incorporated into the Business Models for as long as the agree monies are received by us.

You agree not to infringe any such intellectual rights, not to reproduce or re-distribute any content without our written permissions.

You may not use any of our trademarks or trade names without our consent and you acknowledge that you have no ownership rights in and to any of those names and marks.

You agree to notify us in writing promptly upon becoming aware of any unauthorised access to or use of the Website or its Content by any party or of any claim that the Website or content infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.


If you would like information about obtaining permission to use any of the Content or if you would like to link your website to the Website, e-mail:

No warranty

The Website and the Content are provided “as is” excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. We accept no further responsibility or liability for functions contained on the Website and make no warranties that the Website will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you. We make no representation that any goods referred to on the website are available or otherwise suitable for use outside the United Kingdom.

We do not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors or viruses, worms or “Trojan horses” and we are not liable for any damage you may suffer as a result of such destructive features.

We shall not be held responsible for Content provided by third parties. We are also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the website. We warrant that the goods shall meet their specification at the time of delivery.

These Terms do not affect your statutory rights or your rights as a consumer.


If you have a valid claim in respect of any of the goods or services which is based on any defect in the quality or condition of the goods or their failure to meet specification in accordance with this agreement, we shall be entitled to replace or repair the goods (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price).

We will take all reasonable care to keep your order secure, we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the Website.

We shall not be liable to you in connection with this agreement in contract, tort (including negligence) or otherwise for any loss of profit, anticipated savings or date (in each case whether direct or indirect) or any indirect loss.

Our aggregate liability to you in connection with this agreement shall not exceed the value of the goods ordered by you.


You will only own the physical goods, but not the intellectual property, once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the goods.
Goods and information supplied are not for resale or use by third parties.

Local laws and regulations

The materials on this Website are directed principally at those who access this Website from the United Kingdom mainland. Furthermore, the Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website.

Whilst we can, and do, supply territories outside the United Kingdom we do not represent that either the Website or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.


You agree to indemnify, defend, and hold harmless each of us, our employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of us, our employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against us, its employees, representatives, suppliers, or agents is based on or arises in connection with:

• i. any infringement by you of our intellectual property rights in the Website or the Content;
• ii. any libellous, malicious or defamatory use of the Website by you.

Matters outside our control

We shall not be liable to you or in breach of this agreement for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.

E-mail, user name and password

E-mails to you shall be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and tell us of any changes to it.

If you are issued with a user name and password before you can order goods from us, these will be personal to you and are not transferable. Any breach of security of a user name and password should be notified to us immediately.


If you have a complaint, please e-mail us at:
Tax Charges For orders received from the UK or the European Union, the relevant UK rate of VAT will be added. Orders from the rest of the world are free of VAT.

About Us

Charter 4 Solutions Limited are completely dedicated to your total satisfaction. If you have any comments or queries, please email us.

Our Contact details: Charter 4 Solutions Limited 14 Stanley Road, Newbury, Berks,
 RG14 7AG, United Kingdom Fax: 01635 254525 Email: