[Download the detailed policy].
Your rights to return goods are covered as part of the EU Distance Selling Directive (refer to http://www.hmso.gov.uk/si/si2000/20002334.htm). However once the files like Document Packs are emailed, downloaded or linked, there is no automatic refund, because it is not possible to return the documents and guarantee that no copies are retained by the Customer.
The Data Protection Officer
Charter 4 Solutions Ltd.
14 Stanley Road