Blog

1. Improves Customers satisfaction – requires monitoring of what customers think of your services. (This does not mean automatic issuing of Customer Satisfaction Surveys). It means talking to your customers and monitoring their actions. For instance, are they increasing their percentage spend with you?

1. Everyone working to the same agreed processes, documents and forms – involve the key personnel in the process to define the required actions to ensure satisfactory & consistent products / services. Then make sure everyone is working from the agreed and current documentation.

1. External Checked by a internationally recognised Certification (eg UKAS accredited in the UK). This not only ensures you maintain and improve, but use the Assessors experience to identify possibilities

1.  Increase Tendering and Government Contracts opportunities – customers have limited resources to check Suppliers. Often now, they use ISO 9001 and other Management Standards to determine whether spend their time considering your Tender.

1. Manages your Risks– whether
   1. Ensuring you know of and are complying to your legal obligations
   2. Improve resilience. From cross training (eg for holiday cover) to regular Backups

1. Employee involvement – give them the right tools, training and responsibility, so they can provide a good and consistent service as well greater job satisfaction

1. Improve Profits– more effective and efficient
   1. Reduced credits, rejects and reworks.
   2. Consistently get it “Right First time”.

1. Records – you do not have to keep everything, only the records required to. In the past there was pressure to keep everything, no longer is it required

1. Reduce Rework / Revisits / Customer Complaints – they are all a waste of time and money. It is therefore very important to identify problems, investigate, agree and then implement the corrective actions. Otherwise if you are always doing the same things, do not be surprised if you get the same result.

1. Continual Improvement – the business environment continues to change, business need to improve & change. Monitor the important Indicators for your business and make the appropriate factual decisions and actions.

ISO 9001 – proven to work with over 1 million Companies Certified worldwide

• About ISO 9001
• Certification Options
• Contact Charter 4:  or Email: info@charter4.com  or Call +44 (0) 1635 595123
• Website: www.charter4.com