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Here are 11 Ways to invigorate it:

1. Vision / USP

• What is the purpose of the Business?
• What is your market niche? Why do Customers come to you?
• Can it be defined as a Promise to the Customer; Define and Publish

2. Customers

• Check what is important to your present & potential Customers.
• What aspects of your products & services, will they pay for? Then align the Business to these requirements. Ongoing monitoring / refining / developing

3. Business Resilience

• The unexpected incidents will happen, whether tornados in Birmingham or earthquakes in Market Rasen or the 9/11 Attacks or Hard Drive failures – looks at your business to plan
• Use the Preventative system (often forgotten). Reduce the risks and increase the opportunities for the Business

4. System Coverage

• Ensure systems & Process Diagrams cover all activities especially Sales /Personnel/ Accounts. Extend to other areas like H&S. These are all areas which are either excluded from the scope are traditionally or not key part of ISO 9001 system. However by including them then everyone will be using the same systems and accessing the same Graphs, Documents & Forms. Make your Management System cover your complete Business. Incidentally this helps if you then decide to add other Approvals or Certifications

5. Key Performance Indicators (KPI).

• Measure what is important- then Monitor. How to key Staff know whether they have done a good job during this last week or month.
• Do not rely on financial measures
• Make the Indicators SMART
• Determine the appropriate Action, Implement and Review Define, publish, monitor, action to ensure the KPI progress in right way. Ensure the

6. Process Audit of Company

• Internal customers / internal suppliers. Match the requirement of each party

7. Variation Audits

• What is slowing down a process or processes? Delays / Excessive WIP / Missed Deliveries / Changing Priorities – 7 Wastes

8. NC or Problem Audit

• Start with N-C or Problem or Complaint or Product/service failure – 5 Whys

9. Main Board involvement

• Show that the Directors use and are committed to the system to manage the Business
• Use the System (not just maintenance of Certificate)

10. Improvements and ISO Opportunities

• Ensure that Innovation is included in all key Management Meetings. What can be done to make to improvements – whether product or service improvement, standardisation & simplification of processes, matching Customer requirements better
• Use the Improvement Process to manage the Improvements
• Extend to other areas & Standards but always integrate different requirements into a single System

11. Review Documented Process for Key Actions

• The items that must be actioned correctly; Can start with blank page to endeavour to reduce the effect of duplicating the existing System

Contact us for more details (info@charter4.com or 01635 595123 or http://charter4.wpengine.com/about-charter-4/contact-us/ ). We can then discuss your requirements.