What is your market niche? Why do Customers come to you?
Can it be defined as a Promise to the Customer; Define and Publish
Check what is important to your present & potential Customers.
What aspects of your products & services, will they pay for? Then align the Business to these requirements. Ongoing monitoring / refining / developing
3. Business Resilience
The unexpected incidents will happen, whether tornados in Birmingham or earthquakes in Market Rasen or the 9/11 Attacks or Hard Drive failures – looks at your business to plan
Use the Preventative system (often forgotten). Reduce the risks and increase the opportunities for the Business
4. System Coverage
Ensure systems & Process Diagrams cover all activities especially Sales /Personnel/ Accounts. Extend to other areas like H&S. These are all areas which are either excluded from the scope are traditionally or not key part of ISO 9001 system. However by including them then everyone will be using the same systems and accessing the same Graphs, Documents & Forms. Make your Management System cover your complete Business. Incidentally this helps if you then decide to add other Approvals or Certifications
5. Key Performance Indicators (KPI).
Measure what is important- then Monitor. How to key Staff know whether they have done a good job during this last week or month.
Do not rely on financial measures
Make the Indicators SMART
Determine the appropriate Action, Implement and Review Define, publish, monitor, action to ensure the KPI progress in right way. Ensure the
6. Process Audit of Company
Internal customers / internal suppliers. Match the requirement of each party
7. Variation Audits
What is slowing down a process or processes? Delays / Excessive WIP / Missed Deliveries / Changing Priorities – 7 Wastes
8. NC or Problem Audit
Start with N-C or Problem or Complaint or Product/service failure – 5 Whys
9. Main Board involvement
Show that the Directors use and are committed to the system to manage the Business
Use the System (not just maintenance of Certificate)
10. Improvements and ISO Opportunities
Ensure that Innovation is included in all key Management Meetings. What can be done to make to improvements – whether product or service improvement, standardisation & simplification of processes, matching Customer requirements better
Use the Improvement Process to manage the Improvements
Extend to other areas & Standards but always integrate different requirements into a single System
11. Review Documented Process for Key Actions
The items that must be actioned correctly; Can start with blank page to endeavour to reduce the effect of duplicating the existing System
Profit from ISO 9001 Certification Certification to ISO 9001 has improved the financial performance of Certified Businesses. For an service organisation, the BSI calculator shows an average improvement profit of 10% per year for the first...