The business is setup and growing. You have employed your first employees. Initially you did all the Business activities from selling, to order fulfilment, to customer service and to making the coffee and emptying the bins
As the business grows, you have to start delegating. Initially it will be showing new employees, how you completed the tasks. Later your employees will develop their own systems. The problem is, that they can develop these systems, without seeing the overall effect on the business
Additionally as Businesses start and develop, the methods and systems are mostly in the minds of key personnel. It is critical to the long-term growth of the Business, that the key business information and systems are documented.
ISO 9001 started as BS 5750 to ensure product quality, consistency and documentation. It achieved these goals but in the process it achieved the reputation for increasing the quantity of the documentation (rather than the product or service quality).
In 2000, there was a significant rewrite with
Customer Satisfaction Focus
Less Manufacturing Oriented
More Process Emphasis
Monitoring Of Quality Objectives
Continuing Improvement Required
Skills / Competencies
Less Emphasis On Documents & Records
Now ISO 9001 is a Business (rather than Product Quality) Standard