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The business is setup and growing. You have employed your first employees. Initially you did all the Business activities from selling, to order fulfilment, to customer service and to making the coffee and emptying the bins

As the business grows, you have to start delegating. Initially it will be showing new employees, how you completed the tasks. Later your employees will develop their own systems. The problem is, that they can develop these systems, without seeing the overall effect on the business

Additionally as Businesses start and develop, the methods and systems are mostly in the minds of key personnel. It is critical to the long-term growth of the Business, that the key business information and systems are documented.

ISO 9001 Quality (or Business) Management Standard is a proven way of assisting with the formalising of the Business Systems and ensuring that the business is heading in the same direction.  For more detail visit: http://charter4.wpengine.com/standards/iso-9001/ or contact us for a no-obligation discussion (01635 595123 or http://charter4.wpengine.com/about-charter-4/contact-us/ ).

Business Standard

ISO 9001 started as BS 5750 to ensure product quality, consistency and documentation. It achieved these goals but in the process it achieved the reputation for increasing the quantity of the documentation (rather than the product or service quality).

In 2000, there was a significant rewrite with

• Customer Satisfaction Focus
• Less Manufacturing Oriented
• More Process Emphasis
• Monitoring Of Quality Objectives
• Continuing Improvement Required
• Skills / Competencies
• Less Emphasis On Documents  & Records

Now ISO 9001 is a Business (rather than Product Quality) Standard