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ISO 20000 IT Service Management Standard




ISO 20000 certification covers the management of IT Service Management risks and resources. It was developed as a similar approach to ISO 9001. Certification assists in achieving your aims & improving your business by helping you to manage & improve (rather than fire-fight).

IT Service ManagementClick the following links for more specific information:

What is ISO 20000 Certification?

Benefits of ISO 20000 Certification

Why you need it

How to gain ISO 20000 Certification

How much does it cost?

What is ISO 20000?

ISO 20000 is the IT Service Management Standard. Its requirements are based on Best Practice to assist IT Service Delivery more effectively.
With the worldwide competitive pressure, organisations are trying to reduce costs, speed up supply chain and improve service. Too often, the Helpdesk and IT Service Support is considered as a necessary evil. But when even traditional manufacturing companies like Rolls Royce have increased so Service now provides over half of their Profit, Service is critical to profitability and growth.

IT Service Delivery is crucial to improving overall Service provision because of the disciplines in providing new Services and then the feedback when in operation to ensure continual improvements.

Note: IT Service Management is often viewed as primarily an IT Helpdesk responsibility. However it is a business wide requirement, though obviously there should be a significant Helpdesk involvement

ISO 20000 is relevant to any business that is serious about its IT Services. Where a requirement is not applicable, it can be considered as a justified exclusion.

Benefits of ISO 20000?

  1. Manage your Customer relationships better as well as improve your Service provision.
  2. Reduce your IT Service related Risks. Manage product changes effectively. Ensure the right information is available at the right time to the right people.
  3. Understand your legal & other requirements – then manage them
  4. Improve and Protect your Reputation – not only the legal requirements but also better manage & reduce near-misses & incidents
  5. Required by Customers or Supplier or Employees or Regulatory compliance.
  6. Invest getting solutions right first time, every time.

When to start? – Now and benefit sooner. Call or email us

Why You need it?

Any Organisation that is serious about IT Service Management. All requirements of this International Standard are generic and are intended to be applicable to all organisations, regardless of type, size and information. It covers your IT Service Management responsibilities.

How to Gain ISO 20000 Certification

The quick answer is contact us, but there are common steps

  1. Review your operation compared to the Standard’s requirements & then document
  2. Implement, train & refine
  3. Check internally (Audit) & Management Review; Continue the refining
  4. External Check (UKAS accredited Assessor). When successful the Certification, then ongoing yearly Surveillance visits

Three Format Options for documentation of the IT Service Management Manual, Procedures / Process Diagrams and Forms:

  1. Text – the traditional approach but limits the opportunity for Business Improvement
  2. Process Diagrams – assists with clearer understanding of processes and process interaction but often cumbersome to interlink electronically
  3. Integrated Per4ma Business Model – Opportunity for Business Improvement

Contact us today for the first steps to ISO 20000 Certification

How Much Does it Cost?

Invest in your future by improving your Business. We have options to suit your situation including

  • Price Right -The Cost Effective Solution – if the Cost of achieving ISO is the critical factor. We personalise & document your Systems to comply with the relevant Standard & check compliance before UKAS accredited Assessment
  • Manage Right – The Time Effective Solution – We save you Time. If you do not have the internal resources for the Documenting, Project Management & Training, we assist.
  • Risk Right If you do not have the internal resources for the Documenting, Project Management, Admin & Training, we can assist as Deputy Quality Management Representative
  • Support Right – Support as & when you want it – whether Onsite assistance & Auditing / Convert documentation /Additional Standards (i.e. ISO 13485, API Monogram & Q1, AS 9120 etc.) / Improvements / Refresh your System.
  • Personalised Solution

Call us: (0)1635 595123
Email us: info@charter4.com
For a free discussion or quote or for further information about this certification standard.

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