ISO 9001: 2008 QUALITY MANAGEMENT SYSTEM

Advantages of ISO 9001: 2008

Most organisations are forced to confront the challenges of an ever increasingly complex, competitive and demanding commercial environment. Many variables are involved from winning business at the right rate, creating added value to controlling resources and managing financial aspects. In the absence of effective planning, execution and verification or if random tasking occurs, disorder and chaos are the happy companions of disaster. Inevitably, organisations strive to clarify, unify and streamline the sequence of functions and processes which together comprise the system of working. ISO 9001 provides the platform for this to happen and for improvement.

In becoming Registered to ISO 900I, organisations endeavour to ensure:

• That there is demonstrable commitment to manage quality
• That they fully understand and can delivery against Customer requirements
• That their Customers remain satisfied with performance received
• That working methods and processes are effective
• That they adhere to applicable laws and regulations
• That people are trained, qualified and competent
• That the necessary resources and infrastructure is in place
• That there is a system to deal with things when they go wrong
• That continual improvement is monitored and measured
• That there is a focused, ordered and systematic approach to business.

Benefits of ISO 9001: 2008

1. Competitive Advantage
   ISO 9001 provides externally verified assurance that you are working to a documented system to fulfil Customer requirements and are committed to improve. It also demonstrates very clearly to Customers that they can depend upon sound reliable Quality of Service.
2. Operational Efficiency
   ISO 9001 includes a cohesive systematic approach to control and monitor business operations. By providing a clear structure of working processes and practices, focus is given the continuous improvement of working methods and the reduction of mistakes, errors and waste.

Experience shows that the cost is moderate compared with the cost efficiency gained by effective methods of operation, improved productivity, reduction of waste and better management control. Attaining successful Assessment and Registration also helps in retaining existing Customers and in gaining entry into new markets

Why ISO 9001?

1. Improve Efficiency and Effectiveness
2. Required by Customer

Where?

Covers all the processes which affect the Product or Services the Customer receives

How?

Three Format Options for documentation

1. Text – the traditional approach but limits the opportunity for Business Improvement
2. Process Diagrams – assists with clearer understanding of processes and process interaction but often cumbersome to interlink electronically
3. Integrated Business Model – Opportunity for Business Improvement

Why use the Hosted Business?

We emphasis the Business rather than just the Quality part of ISO 9001.