Policies About Us Charter 4 Business Solutions are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the form on the contact page. Our Contact details:
Charter 4 Business Solutions
Courtyard Cottage, Woolton Hill, Newbury, Berks RG20 9XQ United Kingdom
Fax: 01635 254525
Signing-up To Sign-Up for one of the Hosted Business Models, there are just a few steps to take. Sign-Up Page: To enable us to personalise a business model to your organisation, we will require some information about it. On the Sign Up page, there are brief questions which are obligatory before we can accept payment. Credit card payment is through the Worldpay secure payment system. We do not log or retain any credit card information Business Model Set-up - Following payment approval, we will set-up the Business Model with your details and upload it to the Server. We will email you the access details of your Business Model. This will enable you and your employees to view and edit the Model. Personalisation: If personalisation has been paid for, an Input Form with the Organisation chart and the example process diagrams will be emailed. Please complete and return.
Upon receipt of the information, the appropriate changes will then be made to your Business Model, The link will be given so you can view and approve the changes. Once approved, the Edit details will be emailed to you so that you can inform all employees and the benefits of the Business Model can be obtained as quickly as possible, Tax Charges For orders made from the UK or the European Union, the current level of UK VAT is added. All other orders are VAT free. Credit Card Security When the order is placed at our website, you will be transferred electronically to Worldpay for secure credit card processing. Our website does not receive, handle, transmit or store credit card details. Guarantee We are dedicated to your satisfaction. Reaching Us If you need to reach us, please email us using the form on the contact page, alternatively, you can fax us on 01635 254525 or write to us at Courtyard Cottage, Woolton Hill, Newbury, Berks RG20 9XQ United Kingdom Privacy Policy Charter 4 Business Solutions do not give information about the buyer to other organisations except when as part of the order processing. In this case, the third party will keep the information confidential. Cookies are used on this website to monitor the contents of your shopping cart and to record delivery addresses. If you logon, the cookies will be used as part of that process. You can disable cookies in your Internet browser. This is done by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. Please note that if you turn off cookies, you can not place orders or benefit from the other features that use cookies. Data collected by this site is used to: - Receive and complete customer orders
- Administer and improve our website as well as our service
- Only disclose information to other parties for order fulfilment purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. However once the files are downloaded or linked, there is no automatic refund, because it is not possible to return the documents and guarantee that no copies are retained by the Customer.
CONTACT US Charter 4 Business Solutions
Courtyard Cottage,
Woolton Hill,
Newbury,
Berks RG20 9XQ
United Kingdom 
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